Forward to a colleague View as a webpage Add us to your white list Quick Links »   Managing underperformance   Training news   Manager training resource   XpertHR US   Blogs Managing underperformance survey Training staff to combat underperformance Learning how to conduct a difficult conversation is the most important aspect of performance management training for managers, yet employers rarely make this mandatory, new XpertHR research finds. How employers manage underperformance In this part of the XpertHR report on performance management, we examine the extent of underperformance and its underlying causes, and identify the most effective ways to tackle the issue. Top Training news and features › Call for evidence on future of apprenticeships › Tribunal update: Recommendations on training › Skills shortages "holding back HR sector growth" › Employers believe apprentice minimum wage should be doubled › Employers turn to informal training to cut costs › Three workers in four report managers' lack of leadership and skills › Benefits of mental health first-aid training Top PowerPoint training resource for managers PowerPoint demos on managing personal relationships, handling difficult conversations and retirement New PowerPoint presentations, which can be used as a training resource for line managers, have been added to XpertHR as an accompaniment to line manager briefings. Top XpertHR US XpertHR launches US website XpertHR has expanded its unique online service to the US. XpertHR US boasts reliable and up-to-date resources, including: a legal timetable; an employment law manual; interactive workflow charts; model policies and documents; "how to" guides; supervisor briefings; and much more. Top From our blogs › Coalition Government's "deregulation drive" will not aid job creation › Best of the HR Blogs from June 2012 › Learning and skills round-up: UK comes up trumps Top Editor's message PERFORMANCE MANAGEMENT TRAINING Line managers play a crucial role in the management of underperforming employees, yet our latest research finds that manager training in this area is sparse, and concentrates more on processes than the subtleties of one-to-one communication. For instance, the development of "performance conversation" skills is considered the most important aspect of performance management training by HR professionals, yet this is only mandatory for managers at 20% of organisations. In comparison, training on implementing the capability and/or disciplinary procedures is compulsory at 45%. When investigating how to make performance management training effective, we found that it should ideally be interactive, tailored to the organisation, and include real-life scenarios. The use of drama-based role-play and the development of coaching skills are also more likely to aid success. Looking to the future, XpertHR's next training newsletter will focus on how employers evaluate their learning and development processes. Charlotte Wolff Training editor, XpertHR Get more out of XpertHR › Model policies › Good practice guides › Line manager briefings › Salary surveys Tools for subscribers › My XpertHR › User guide › Advanced search › XpertHR feeds Customer services › Password reminder › Email the helpdesk or call 0845 671 1110 › Read previous newsletters Forward to a colleague xperthr.co.uk This email has been sent to luke.smith@rbi.co.uk Unsubscribe from future training emails. Disclaimer This message is intended only for the use of the person(s) ("Intended Recipient") to whom it is addressed. It may contain information, which is privileged and confidential. Accordingly any dissemination, distribution, copying or other use of this message or any of its content by any person other than the Intended Recipient may constitute a breach of civil or criminal law and is strictly prohibited. If you are not the Intended Recipient, please contact the sender as soon as possible. © Reed Business Information Ltd +44 (0)20 8652 3500 | Terms and Conditions | Cookies and privacy Registered Office: Reed Business, Quadrant House, 9th Floor, The Quadrant, Sutton, SM2 5AS. Registered in England & Wales: 151537